Returns and refunds

No change-of-mind returns or exchanges after dispatch. Saffron, walnuts and almonds are food. We do not take a pack back because you changed your mind, chose the wrong size, or no longer want it.

When the law still gives a remedy

That rule does not remove a remedy the law requires for goods that are damaged, defective, spurious or misdescribed, or for a delivery that is late where the rules give you a remedy. Write promptly to Mumin Bhat on WhatsApp at +91 95412 45618 or email faisalbhat106@gmail.com. Include the order message, the UPI reference, and clear photographs where they help. Keep the pack and the packaging while we look at the report.

If a refund or replacement is due, we will tell you how to proceed and provide the remedy the law requires. Do not post food back until we ask you to.

Before you pay

Check the food, whether it is in the shell or a kernel pack, the size, the address, the PIN, the region, the delivery charge and the total. Opening the UPI app or scanning the QR is not a confirmed payment. The order is confirmed only when Kingsaffron checks the payment and replies.